🔓 Unlock Signer

POST/document/unlockprivate keyprk_

This service allows you to manage blocked signers during the identity validation process, for both documents and packages. This service enables you to approve, reject, restart, or cancel the process for signers who have been blocked by the security system.

info

This service only applies to signers who are in a blocked state during identity validation.

---

Authentication

Include your private key in the Authorization header.

Authorization: prk_xxx...

---

Creation Parameters

Name	Type	Description
code	String required	Document or package code concatenated with the signer ID (e.g. DOCUMENTCODEID or PACKAGECODEID)
email	String required	Email of the organization user who approves or rejects the blocked participant
status	String required	Action to perform: approve, reject, reset, cancel
message	String conditional	Approver note or reason. Required when status is approve or cancel. Not accepted for reject or reset

note

The code field identifies both documents and packages: it is the document (or package) code concatenated with the blocked signer's ID. The system automatically detects the process type.

Available Actions

• approve: Approves the signer's identity validation (requires message field)
• reject: Rejects the signer's identity validation
• reset: Restarts the process (Only applies to WhatsApp signing, otherwise works the same as reject)
• cancel: Cancels the signing process (requires message field)

---

🧪 Usage Examples

Approve blocked signer

curl

curl --location 'https://api.auco.ai/v1.5/ext/document/unlock' \
--header 'Authorization: prk_private_key_company' \
--header 'Content-Type: application/json' \
--data-raw '{
    "code": "DOCUMENTCODEID",
    "email": "approver@auco.ai",
    "status": "approve",
    "message": "Identity successfully verified"
}'

Python

import requests
import json

url = "https://api.auco.ai/v1.5/ext/document/unlock"

payload = json.dumps({
  "code": "DOCUMENTCODEID",
  "email": "approver@auco.ai",
  "status": "approve",
  "message": "Identity successfully verified"
})
headers = {
  'Authorization': 'prk_private_key_company',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

Node.js

const axios = require('axios');
let data = JSON.stringify({
  code: 'DOCUMENTCODEID',
  email: 'approver@auco.ai',
  status: 'approve',
  message: 'Identity successfully verified',
});

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://api.auco.ai/v1.5/ext/document/unlock',
  headers: {
    Authorization: 'prk_private_key_company',
    'Content-Type': 'application/json',
  },
  data: data,
};

axios
  .request(config)
  .then((response) => {
    console.log(JSON.stringify(response.data));
  })
  .catch((error) => {
    console.log(error);
  });

Approve a package signer

For packages, the code field is the package code concatenated with the signer ID.

curl

curl --location 'https://api.auco.ai/v1.5/ext/document/unlock' \
--header 'Authorization: prk_private_key_company' \
--header 'Content-Type: application/json' \
--data-raw '{
    "code": "PACKAGECODEID",
    "email": "approver@auco.ai",
    "status": "approve",
    "message": "Identity successfully verified"
}'

Python

import requests
import json

url = "https://api.auco.ai/v1.5/ext/document/unlock"

payload = json.dumps({
  "code": "PACKAGECODEID",
  "email": "approver@auco.ai",
  "status": "approve",
  "message": "Identity successfully verified"
})
headers = {
  'Authorization': 'prk_private_key_company',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

Node.js

const axios = require('axios');
let data = JSON.stringify({
  code: 'PACKAGECODEID',
  email: 'approver@auco.ai',
  status: 'approve',
  message: 'Identity successfully verified',
});

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://api.auco.ai/v1.5/ext/document/unlock',
  headers: {
    Authorization: 'prk_private_key_company',
    'Content-Type': 'application/json',
  },
  data: data,
};

axios
  .request(config)
  .then((response) => {
    console.log(JSON.stringify(response.data));
  })
  .catch((error) => {
    console.log(error);
  });

Cancel process with reason

curl

curl --location 'https://api.auco.ai/v1.5/ext/document/unlock' \
--header 'Authorization: prk_private_key_company' \
--header 'Content-Type: application/json' \
--data-raw '{
    "code": "DOCUMENTCODEID",
    "email": "approver@auco.ai",
    "status": "cancel",
    "message": "Fraud attempt detected"
}'

Python

import requests
import json

url = "https://api.auco.ai/v1.5/ext/document/unlock"

payload = json.dumps({
  "code": "DOCUMENTCODEID",
  "email": "approver@auco.ai",
  "status": "cancel",
  "message": "Fraud attempt detected"
})
headers = {
  'Authorization': 'prk_private_key_company',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

Node.js

const axios = require('axios');
let data = JSON.stringify({
  code: 'DOCUMENTCODEID',
  email: 'approver@auco.ai',
  status: 'cancel',
  message: 'Fraud attempt detected'
});

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://api.auco.ai/v1.5/ext/document/unlock',
  headers: {
    Authorization: 'prk_private_key_company',
    'Content-Type': 'application/json',
  },
  data: data,
};

axios
  .request(config)
  .then((response) => {
    console.log(JSON.stringify(response.data));
  })
  .catch((error) => {
    console.log(error);
  });

---

Response Examples

Successful response

{
  "message": "OK"
}

---

⚠️ Error Responses

Code	Description
400	Missing parameters, non-applicable validations, missing signer ID in code (MISSING_SIGNER_ID) or process is not blocked (NOT_BLOCKED_PROCESS)
401	Invalid or missing authentication